Terms and Conditions

TERMS & CONDITIONS:

Paying via the website cannot guarantee your spot (unless you register during the pre-registration period for the same class), you will receive an email confirmation when you have been placed in a class. We strongly urge you to list a second choice in case your first choice is full.

Classes that do not have at least 6 registrants may be canceled. We will do our best to schedule you in another class should that happen.

Refunds (minus a $40 cancellation fee) are offered on classes canceled before the session begins. No refunds are available after the first week of class.

We only accept payment via our online registration system.

MAKEUPS:

All makeups must be scheduled online at our site. Please visit our site at www.musictogethersf.com/makeups.aspx and follow the directions for scheduling your makeups. Each registered family is allowed 3 makeup classes per session. Makeups must occur during the session for which you are currently registered. Please schedule your makeups early in the session as space is limited and spots go quickly! Do NOT drop in on a class without scheduling a makeup.

DISCOUNTS:

The discounts for multiple children apply to siblings only. This discount for siblings reflects the fact that each family only receives one set of music materials. If you have more than one unrelated child you wish to register for a class, you must register them separately so that they can each receive their own set of music materials. Children under 8 months of age at the start of class may attend free with a paid sibling.

MATERIALS:

Each registered family will receive a CD package (containing 2 CDs) and a songbook from the current collection. Families new to the program may also request a Parent Guide DVD. Please collect your materials before the 4th week of class.

SWITCHING CLASSES:

If you wish to switch your class day and/or time, we will do our best to help you find an option based on your schedule and which classes still have room for additional children. We cannot switch you into classes that are full or have a wait list.

EMAILS FROM MTSF:

Emails are the quickest and most efficient way for us to notify you of changes to your class schedule. Please make sure we have your current email address on file. If you registered through our website we will have your email on file. You can send an email to us at office@musictogethersf.com with your name and class time and we will make sure to update your email address.

If your email program has a spam filter, it may block emails from Music Together of San Francisco. The best way to avoid that (and make sure you receive important emails from us) is to add us to your address book or update your filter to allow emails from office@musictogethersf.com.

FOOD & DRINKS:

No food or snacks are allowed in the classroom. Please wash your child's face and hands before entering the classroom. This simple step can help eliminate exposure to allergens for our students with allergies. We supply hand sanitizer and encourage you to use it as well on yourself or your child as needed. Please make use of the 'wet bucket' for instruments that have gone into children's mouths as well, to ensure a healthy classroom. We appreciate your co-operation!

Please do not bring coffee or other hot beverages into the classroom.

Participation in class:

All grown-ups attending class must participate in classroom activities. If you have physical limitations that do not allow for full participation, please participate to the best of your ability.

Please do not talk during class. Visiting with your friends is encouraged before and after class. Please enjoy the 45 minutes of music with your child.

Children will participate at their own level and when they are ready. Please watch and support your child during the entire time you are in the classroom.

SAFETY:

SAFETY OF ALL CHILDREN IS A PRIORITY. Parents & caregivers are responsible for the behavior of their children. If your child is consistently behaving in a way that presents a safety issue for other children in the classroom (ie hitting, biting or pushing), you may be asked to step out of class until the behavior is resolved. If the behavior persists, our director will contact you and discuss options. This may result in refunding the remaining portion of your tuition.

ILLNESS:

Please do not bring a sick child to class. See above for our Makeup policy.

QUESTIONS & CONCERNS:

Please contact us with all of your questions and concerns. We appreciate your feedback and want to help you get the most out of your classes.

You can reach us at:

(415) 596 0299 - You can reach our office on Monday & Wednesday 9am-12 noon, otherwise you will receive a call back within 24 hours.

or by email at : office@musictogethersf.com

Our website includes class schedules, room assignments, tuition rates, makeup scheduler, policies, teacher bios and more! Many of your questions may be answered by visiting us online at www.musictogethersf.com